Understanding Our Return Process

Return Window

Our return window extends for thirty days from the date of delivery. We invite you to engage in this period with care, as it allows ample time to reflect on your purchase. If you find that your selection does not resonate as intended, we welcome you to initiate a return during this span. It is within this timeframe that you may seek the opportunity to return products that do not fulfill your expectations.

How to Initiate

To initiate a return, please reach out to us at [email protected]. Our team stands ready to assist you with the necessary steps. We kindly ask that you provide your order number and details regarding the item in question. This clarity will aid us in guiding you through the return process, ensuring a smooth and reflective experience.

What’s Returnable

Items eligible for return include those that are unused and in their original condition. The packaging should remain intact, for it is part of the experience we wish to honor. We ask that all tags remain attached, as they signify the connection to our House. Please note that personalized items and those marked as final sale are not eligible for return, as they carry a unique significance.

What’s Final Sale

Final sale items are those that have been specifically designated as such at the time of purchase. We encourage you to contemplate these selections fully, as they cannot be returned. This policy reflects our commitment to maintaining the integrity of our offerings, ensuring that each item finds its rightful place within our community.

Refund Method & Timeline

Refunds for returned items will be processed using the original payment method. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please allow up to seven business days for the refund to reflect in your account. This timeline honors the necessary processes involved in financial transactions.

Damaged or Wrong Items

In the rare event that you receive a damaged or incorrect item, we welcome you to contact us promptly at [email protected]. We will address your concern with reverence and diligence, ensuring that you receive the correct item or a suitable resolution. Photographic documentation of the issue may aid in expediting our response.

Return Shipping

Return shipping costs will be the responsibility of the customer, unless the item received was incorrect or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item without such measures. This practice enhances the safety of your return.

Exchanges

Exchanges may be requested for items of equal value. To begin this process, please initiate a return for the original item, then place a new order for the desired product. This approach ensures that you receive the item that resonates most deeply with you, while honoring the practice of our exchange.